Heyman, B. (Ed.)(1995) Researching User Perspectives on Community Health Care. London: Chapman and Hall
Provides a framework for analysing and comparing the perspectives of lay people and health professionals on health needs and health services. Research-based chapters offer a series of case studies which begin from user perspectives in a wide range of health care contexts. 
ISBN 0 412 49820 0
The chapter headings for this book are shown below:

1. Matters of Definition.  Bob Heyman
2. Utilitarian, Historical and Methodological Issues.  Bob Heyman
3. Accident and Emergency Departments in Community Health Care.  Geraldine Byrne
4. Patients' Views of GPs. Bob Heyman
5. Community Maternity Care. Joan Aarvold & Jean Davies
6. Client Views of Health Visiting.  Pauline Pearson
7. One Foot on the Escalator:  Elderly People in Sheltered Accommodation. Nigel Davison and Jan Reed
8. Care of Elderly People Suffering from Dementia and the Co-Resident Informal Carers.  Charlotte Clarke
9. The Meaning and Influence of Disulfiram Therapy from a Client Perspective. Tony Machin and Mike Kingham
10.How Adults with Learning Difficulties and Their Carers see 'The Community'. Bob Heyman and Sarah Huckle
11.Mental Illness in the Community: The Role of Voluntary and State Agencies. Elizabeth Handyside and Bob Heyman
12.The Needs of People with HIV, Their Informal Carers and Service Providers. Elizabeth Handyside
13.The Rise and Fall of a Self Help Support project.  Susan J. Milner and Don Watson
14.From the Hospital to Community Health Care:  Foucauldian Analyses. Sarah Nettleton