Steps in QFD Method (1)
1.Identify customer requirements in terms of product
attributes
lCustomer requirements should not be
re-interpreted but
only described in terms of product requirements.
only described in terms of product requirements.
2.Determine the relative importance of attributes,
lRank-ordering methods can be used to help
determine
the relative weights of each attribute.
the relative weights of each attribute.
To do that systematically compare pair of objectives, one against the
other.
Objectives A B C D E row total
A - 0 0 0 1 1
B 1 - 1 1 1 4
C 1 0 - 1 1 3
D 1 0 0 - 1 2
E 0 0 0 0 - 0
A - 0 0 0 1 1
B 1 - 1 1 1 4
C 1 0 - 1 1 3
D 1 0 0 - 1 2
E 0 0 0 0 - 0
3.Evaluate the attributes of competing products,
lPerformance scores for competing products and
the own product
should be listed against the set of customer requirements
should be listed against the set of customer requirements