Listening Makes Sense
Department of Health essence of care patient-focused benchmarking http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/Publications PolicyAndGuidance/DH_4005475
Department of Health dignity campaign http://www.dh.gov.uk/en/SocialCare/Socialcarereform/Dignityincare/DH_065407
Healthcare Commission review on dignity http://www.healthcarecommission.org.uk/serviceproviderinformation/reviews andstudies/studies/dignityincare.cfm
British Geriatrics Society behind closed doors campaign http://www.bgs.org.uk/campaigns/dignity.htm