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Listening Makes Sense

Understanding The Experiences of Older People in Urgent Care

Care for Older People: section 2

Department of Health essence of care patient-focused benchmarking
http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/Publications
PolicyAndGuidance/DH_4005475

Department of Health dignity campaign
http://www.dh.gov.uk/en/SocialCare/Socialcarereform/Dignityincare/DH_065407

Healthcare Commission review on dignity
http://www.healthcarecommission.org.uk/serviceproviderinformation/reviews
andstudies/studies/dignityincare.cfm

British Geriatrics Society behind closed doors campaign
http://www.bgs.org.uk/campaigns/dignity.htm